Frequently Asked Questions (FAQ)

 

1. What is the return policy at Selvori?

We accept returns within 30 days of receipt. To qualify for a return:

  • The product must be unused and in its original packaging.
  • You must contact our customer service at support@selvori.com to initiate the return.
  • Shipping costs for returns due to a change of mind are the customer’s responsibility.

For defective products or items damaged during shipping, return shipping is free, and we will provide a full refund or replacement.

2. How do I return a product?

To return a product, follow these steps:

  1. Contact us at support@selvori.com with your order number and reason for the return.
  2. We will provide detailed instructions and a return authorization form.
  3. Safely pack the item in its original packaging with all tags attached.
  4. Include the return authorization form.
  5. Use the return label we send via email to ship the product back.

3. Who covers the return shipping costs?

  • For defective or damaged products: Selvori covers the return shipping costs.
  • For returns due to a change of mind (Customer Remorse): The customer is responsible for the return shipping costs.

4. What is the refund policy?

Refunds are processed within 10 days after we receive and inspect the returned item. You will receive an email confirmation once the refund has been processed. Refunds will be issued to the original payment method.

5. What products are non-returnable?

The following products cannot be returned:

  • Custom or personalized items.
  • Hygiene products such as socks or underwear, unless unopened and unused.

6. Can I cancel my order?

Yes, you can cancel your order before it is shipped. If the order has already been shipped, you can return the item once it is delivered, following our return process.

7. What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer service within 48 hours of receipt. We will assess the situation and arrange for a replacement or full refund, covering all return shipping costs.

8. What happens if my order never arrives?

If your order does not arrive within the expected timeframe, please contact us at support@selvori.com. We will investigate the issue with the courier and, if necessary, offer a refund or send a replacement.

9. What is the shipping policy?

We offer free shipping on all orders to addresses within the United Kingdom. Standard delivery time is 2-3 business days after your order has been processed.

10. How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment's progress.

Key Policies Summary

  • Return Window: 30 days from the date of receipt.
  • Refund Processing: 10 days after the return is received.
  • Non-returnable Items: Custom items, hygiene products (if opened).
  • Shipping Costs for Returns:
    • Defective products: Selvori covers costs.
    • Change of mind: Customer covers costs.

6. CONTACT US

If you have any other questions or need further assistance, please don't hesitate to contact us:

Selvori

Registration number: 92062121
Address: Brahmsstraat 19, 7204NP Zutphen, The Netherlands
Email address: support@selvori.com
Tel: +44 07442076800